|Go Green Online Shop Natural & Eco Friendly Products|
Terms & ConditionsAbout Us Cellande Midlands and Go Green Online Shop are completely dedicated to your total satisfaction. If you have any suggestions, comments or complaints please email us at email@example.com. We will endeavour to respond to you within five working days.
Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
Most products are currently only available to delivery addresses in Mainland UK. However some products have additional order pages for delivery to other countries. E-mail us if you would like to order from outside mainland UK and we will send you a quote.
We accept Visa, MasterCard and other major credit card payments, just place your order and your credit card company will send the payment via Paypal.com. We can also take payment by credit card via Nochex.com just click on the logo below. Alternatively you can pay by cheque.
Shipping and VAT are included on UK order pages so the price you see is the price you pay.Delivery Schedule Your order will normally be despatch within 14 days unless otherwise stated, but the delivery lead time will vary depending on where you live and which carrier is used. We will inform you via email if we are unable to send your order within 30 days and give you the option to cancel.
When your order is despatched we will obtain a proof of postage. If our courier/royal mail is unable to deliver your order and return the goods to us you will be required to pay a second delivery charge before we can re-send your parcel.
Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption (they are not held in clear text on any web site). Credit card details are not received by Cellande Midlands. Any information given during ordering is processed by Pay pal or Nochex.
Guarantee We guarantee your satisfaction. Just let us know within 7 working days (starting from the day after receipt of your order) if you do not wish to keep it, and we will refund your money within 30 days. Please return the products in their original packaging, enclosing a quick note to tell us why you have chosen to return them. If you do not return your order (whilst trying to obtain a refund) we may collect the goods and deduct the cost from your refund. We will inform you of the return address when you contact us.
If a fault occurs with a product after we have transferred payment to the supplier 4-8 weeks from your order date. It is the responsibility of the supplier to refund, replace, etc. the product according to their own policy. E-mail us and we will forward it to the product supplier.
Reaching Us If you need to reach us, please email us on firstname.lastname@example.org, alternatively, you can call on (44) (0)121 472 2903 standard rate Monday-Friday 9am-2pm GMT , fax us on (44) (0)121 246 7446 standard rate or write to us at Customer Services, Go Green Online Shop, Cellande House, Gristhorpe Road, Birmingham, England, B29 7SL.
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